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Halo Custom Edition Article

Common Problems Downloading Files

  1. You click on a red download Icon to download a file and are ether redirected to the home page or receive a message that you need cookies enabled:

    Causes:
    You must have cookies enabled in your web browser in order to download. You must download the file within 10 minutes of viewing the download page or your download reservation will expire. This has been done to prevent BOTS and automated leeching programs from initiating a download. This website is designed for people so a person must perform the download.

    Internet Explorer 7
    To always enable cookies for the Halo Maps websites in Internet Explorer 7 select Tools>Internet Options then select the Privacy tab. On the Privacy Tab click the "sites" button. In the "Address of website" field enter each of these websites one at a time:

    halomaps.org - click Allow
    halomovies.org - click Allow

    Then click OK then OK on the Interrnet options page.

    Firefox Browser
    To always enable cookies for the Halo Maps websites in Firefox select Tools>Options then select the Privacy tab. On the Privacy Tab click the "exceptions" button in the cookies section. In the "Address of website" field enter each of these websites one at a time:

    halomaps.org - click Allow
    www.halomaps.org - click Allow
    hce.halomaps.org - click Allow
    h2v.halomaps.org - click Allow
    hcec.halomaps.org - click Allow

    halomovies.org - click Allow
    www.halomovies.org - click allow

    Then click OK to close the options dialog box.

  2. You click on the download link and get a message that you are already downloading a file.

    The Halo Maps file archive only allows each person to download one file at a time.  Although we have quite a bit of bandwidth it is still limited.  When the websites get busy and a lot of people are downloading, having more than one download at a time slows down the transfers for everyone.  The only fair way to share our bandwidth is to limit each person to one download at a time.  This allows everyone to share all we have to offer and prevents one user from hogging all the bandwidth.

    Possible Causes:
    - Verify that you are not actually downloading a file and check to be sure that you are not already downloading from one of these websites:

    hce.halomaps.org
    h2v.halomaps.org
    hcec.halomaps.org
    www.portalmaps.org
    www.halomovies.org

    - You have canceled or aborted the download or sometimes after completion your download reservation may still be in the queue becaue your browser is keepng the session alive. Solution: Wait 45-60 seconds for it to time out or else close the browser to kill the connection.

    - You are using a download accelerator or download manager. Download accelerators and managers open multiple simultaneous connections to download a single file (Hammering). Our FTP servers only allow one connection per client. The multiple connections (Hammering) can cause the download reservation system to create a reservation for one of the connections and the browser window will receive an error because a reservation has already been created by one of the threads.  Solution: Close or disable your download accelerator/download manager.

  3. You start a download ( ) and after a few moments the download rate slows then the file download aborts.

    Possible Causes:
    In order to equably share our bandwidth, we only allow one download at a time from each client.  To enforce this we only allow one FTP connection to our file server per client. Aborted or slow downloads can occur due to:

    • The connection between your PC and our file server is slow or unstable due to routing errors outside of our control.  Our file servers are located in St. Louis MO.  Two fully redundant POPs in St. Louis. Both connected to 10 GBit fiber metro ring for highest redundancy. 

    • You are using a download accelerator or download manager. Download accelerators and managers often open multiple simultaneous connections to download a single file (Hammering). Our FTP servers only allow one connection per client. The multiple connections (Hammering) causes a constant re-negotiation of the connection that can lead to the eventual dropping and temporary banning of the IP of the misbehaved client. Solution: Close or disable your download accelerator/download manager.

    • Your Internet Security/Firewall is interfering with FTP transfers.

    • Download speeds can slow if there are more than 100 simultaneous downloads occuring.  Refresh the Halo Maps home page to see how many people are downloading.

  4. You click on a red download Icon  to download a file and a new browser window opens with a page can not be displayed error or you receive a blank page:

    Causes:
    1. There may be a router error somewhere on the internet outside of our control that is preventing you from reaching our file servers. To test  this click here: . If you cannot open this page then report the problem to your ISP.
       
    2. Port 21 is blocked on your computer for FTP transfers. We deliver all files via FTP (File Transport Protocol) which is different than via HTTP (Web pages). All Web browsers support the FTP protocol however it operates on a different port than HTTP. HTTP uses port 80, FTP uses port 21. You must tell your Firewall or Internet Security program to allow transfers on port 21. In 99% of the cases it is your firewall or Internet security program blocking the file transfer on port 21.
Solutions:

Configure not to use Passive FTP within Internet Explorer:

  1. Open Internet Explorer.
  2. Click Tools, then choose Internet Options. The Internet Options screen appears.
  3. Click the Advanced tab.
  4. Navigate to the Browsing section.
  5. Uncheck Use Passive FTP for compatibility with some firewalls and DSL modems.
  6. Click Apply. The changes you just made are saved.
  7. Click OK. The Internet Options screen closes.
  8. Restart Internet Explorer.

Windows XP - Open port 21 in Internet Connection Firewall

This describes how to manually open ports in Internet Connection Firewall (ICF) in Windows XP.

MORE INFORMATION
Programs may require ports to be manually opened so that the programs work correctly when ICF is in use either on the local computer or on the gateway computer. You may have to manually open a port if there is a service that is running on a computer that has ICF enabled that you want to make available to users on the Internet.

To manually open port 21, follow these steps:

1.
Click Start, and then click My Network Places.
2.
Under Network Tasks, click View Network Connections. (Or, right-click My Network Places on the desktop, and then click Properties.)
3.
Right-click the connection that you use for the Internet, and then click Properties.
4.
Click the Advanced tab, and then click Settings.

Note If the Settings button is unavailable, ICF is not enabled on this connection, and you do not have to open any ports (because they are all already open).
5.
Click Add to open a new port.
6.
In the Description box, type a friendly name. For example, type FTP : Port 21.
7.
In the Name or IP address of the computer hosting this service on your network box, type 127.0.0.1.

Note You can specify the IP address of an internal computer. But you typically will use 127.0.0.1.
8.
In the External port and Internal port boxes, type the port number 21. Generally, this number is the same.
9.
Click either TCP, and then click OK.
10.
Repeat steps 1 through 9 for each port that you want to open.

Windows Vista - Open port 21 in Firewall

If Windows Vista Firewall is blocking a program and you want to allow that program to communicate through the firewall, you can usually do that by selecting the program on the Exceptions tab in Windows Firewall.

However, if the program isn't listed on the Exceptions tab, you might need to open (add) a port. For example, to download from our website you need to open port 21 for FTP transfers.  Unlike an exception, which is only open during the time that it is needed, a port stays open all the time, so be sure to close ports that you don't need anymore.

To manually open port 21, follow these steps:

1.
Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.
2.
Click Allow a program through Windows Firewall.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.
Click Add port.
4.
In the Name box, type a name that will help you remember what the port is used for.
5.
In the Port number box, type the port number 21.
6.
Click TCP.
7.
To change scope for the port, click Change scope, and then click the option that you want to use. ("Scope" refers to the set of computers that can use this port opening.)




Norton Internet Security / Norton Personal Firewall

FTP connection does not work with NIS or NPF enabled

Situation:
You cannot make a successful FTP connection with Norton Internet Security (NIS) or Norton Personal Firewall (NPF) enabled. Disabling NIS or NPF allows the FTP connection to work.

Solution:
Your FTP client has likely not been configured for passive FTP connections. To fix this problem, you will need to set your FTP client to make a passive FTP connection. This forces the FTP client to establish the full connection, rather than leaving part of the connection to the server, which can be blocked by NIS, NPF, or other firewalls.

To configure Passive FTP within Internet Explorer:

  1. Open Internet Explorer.
  2. Click Tools, then choose Internet Options. The Internet Options screen appears.
  3. Click the Advanced tab.
  4. Navigate to the Browsing section.
  5. Place a check mark in Use Passive FTP for compatibility with some firewalls and DSL modems.
  6. Click Apply. The changes you just made are saved.
  7. Click OK. The Internet Options screen closes.

NOTE: To configure Passive FTP for other FTP clients, refer to the Help menu, software manual, or the program vendor for your specific product.

If setting Passive FTP does not fix the problem, you will need to create a System-Wide rule to make the FTP connection.

Follow these steps to create an FTP System-Wide rule:
  1. Open NIS or NPF.
  2. Click Personal Firewall.


  3. Click Internet Access Control.
  4. Click Configure.
  5. Click System-Wide Settings.
  6. Click Add. The Add Rule screen appears.
  7. Select Permit Internet Access, then click Next.
  8. Select Connections to and from other computers, then click Next.
  9. Select Any computer, then click Next.
  10. Select TCP and UDP.
  11. Select Only the types of communication or ports listed below.
  12. Click Add.
  13. Select Known ports from list.
  14. Navigate down the list and place a check mark next to Ports 20 and 21 (FTP), then click OK.


  15. The Add Rule screen appears displaying port 20 and port 21.


  16. Click Next.
  17. Place a check mark in the box next to "Create an event log entry", then click Next.
  18. Type a description name for the rule you just created, for example: FTP, then click Next. An Add Rule screen appears, displaying a description of the rule you just created.
  19. Click Finish. The System-Wide Settings screen appears. Navigate to the end of the list and you will see the new rule that you just created.


  20. Click OK. The main NIS/NPF screen appears. You will now be able to make an FTP connection.


McAfee Personal Firewall:

How do I change the settings to allow or block the Internet application list?

Summary: Applications residing on your computer try and connect to the Internet for regular updates. Each application has a Permissions List associated with it which can be set to allow one or two-way Internet traffic. This article shows you how to change the permissions level for the applications.


To change the Permissions Level for an Internet application:

  1. Right-click the McAfee icon in the Windows system tray, point to Personal Firewall, then select Internet Applications.
  2. In the Permissions list, right-click the permission level for an application and choose a different level:

    • Click Allow Full Access to allow the application to both send and receive data.
    • Click Outbound Access Only to prevent the application from receiving data.
      Note: After the computer is rebooted, the permission level will revert back to Allow Full Access. If you want the application access level to be outbound traffic only, it is recommended that you change the security level to Tight Security.
    • Click Block This Application to prevent the application from sending or receiving data.
    For information on security levels, click here.

Note: Previously blocked applications continue to be blocked when the firewall is set to the Open security setting or Disabled. To prevent this from occurring, you can either change the application's permissions to Full Access or simply delete the blocked permission rule in the Permissions list.


To delete a permission level:

  1. Right-click the McAfee icon , point to Personal Firewall, then click Internet Applications.
  2. In the Permissions list, right-click the permission level for an application, and click Delete Application Rule.
The next time the application requests Internet access, you can set its permission level to re-add it to the list. If you need more information to solve problems with McAfee Personal Firewall, please visit our technical support site at ts.mcafeehelp.com


To change the Permissions Level for an Internet application if you have the icon:

  1. Double-click the to open the SecurityCenter.
  2. From the Home menu, select Internet & Network and click on Configure to the right.
  3. In the field that says Firewall protection is enabled click Advanced.
  4. On the left, click on Program Permissions.
  5. In the Program Permissions list, select an application and choose a different access level from the Action box in the lower right corner:
    • Click Grant Full Access to allow the application to both send and receive data.
    • Click Grant Outbound-Only Access to prevent the application from receiving data.
    • Click Block Access to prevent the application from sending or receiving data.
    • Click Delete Program Permission to remove the application from the list.
      The next time the application requests Internet access, you can set its permission level to re-add it to the list.




Obtaining Help with common Firewalls, Internet Security programs and Routers:

Norton Personal Firewall
For an interactive tutorial on configuring Norton Personal Firewall click
http://www.symantec.com/techsupp/tutorial/npf2001_3/

For an interactive tutorial for Norton Internet Security 2001 visit http://www.symantec.com/techsupp/tutorial/nis2001fe_3/

For help and support for Norton Personal Firewall 2002 - 2003, click here: http://www.symantec.com/techsupp/support_options.html

For help with Norton Internet Security 2003, click here: http://www.symantec.com/techsupp/nis/nis_2003_pro_tasks.html

For help with Norton Utilities 2002 for Win98, ME, click here:
http://www.symantec.com/techsupp/nu/nu_2002_tasks.html

McAfee Personal Firewall

For help with your McAfee Personal Firewall visit
http://www.mcafee.com/support/cust_serv/tech_support.asp?service=MPF

Zone Alarm

For help and support for Zone Alarm Pro 3.x, click here:
http://www.zonelabs.com/store/content/support/3zapMain.jsp

For help and support with Zone Alarm Plus, click here: http://www.zonelabs.com/store/content/support/zaPlusMain.jsp

For help and support with Zone Alarm, click here: http://www.zonelabs.com/store/content/support/znalmMain.jsp

PcCillin Personal Firewall

For help and support with PcCillin AntiVirus and Firewall, click here:
http://kb.trendmicro.com/solutions/

Black Ice Personal Firewall

For information and support for Black Ice Defender firewall, click here:
http://blackice.iss.net/prod_faq.php

Sygate Personal Firewall

For information on Sygate Pro, Sygate Personal Firewalls, click here:
http://www.sygate.com/support/support_switch.htm

Tiny Personal Firewall

For information and support for Tiny Personal Firewall, click here:
http://www.tinysoftware.com/home/tiny2?s=84131194213961572A2&la=EN&va=&pg=support


Kerio Personal Firewall 2
For information and support on Kerio Personal firewall, click here:
http://www.kerio.com/manual/kpf/en/

Freedom Firewall

For information and support for Freedon firewall: click here:
http://www.freedom.net/support/index.html

PC Viper Firewall

For information and support for this PC Viper Firewall, click here:
http://www.pcviper.com/support.htm

Router Support Links

3Com
3 com Support - Troubleshoot your product with 3Com Knowledge base, an interactive tool containing thousands of technical solutions compiled by 3Com support engineers around the globe.

6WIND

IPv6 Access and Edge Routers - providing Security/VPN/Firewall, QoS Management, IP Mobility, Multicast and IPv4/v6 migration features.

Cisco

Cisco IP Version 6 Solutions - general information and support.
Configuring IOS Software - notes on 12.2 series.
Cisco IOS Software Release - specifics for IPv6 features.
IPv6 IOS - Cisco IPv6 for IOS, with many links.

Dlink

Dlink Support - General information and support

Ericsson Telebit

IPv6 modules - Telebit routers support IPv6 commercially

Fujitsu

GeoStream R900 Series - Support for GeoStream series routers.

Linksys
Linksys - support for linksys routers and d/l user guides

Multi-threaded Routing Toolkit (MRT)

MRT-2.2.0a - developed by the University of Michigan
MRT at Sourceforge - the latest version of MRT is here.

Netgear

Netgear Support - Information and support for Netgear routers.
XBOX Users: Unable to login to XBOX using NETGEAR routers,
click here for the resolution to this issue.

Nortel Networks

Nortel IPv6 technology - information on IPv6 support

Zebra

Zebra - the GNU router support page.

Proxy Support Links

Windows Proxy 2.0
For information and support on Windows Proxy, visit:
http://www.microsoft.com/isaserver/evaluation/previousversions/support.asp

WinRoute

WinRoute Pro Documentation:
http://www.tinysoftware.com/tiny/files/online/wrpro/us/index.htm

Port Mapping:
http://www.tinysoftware.com/tiny/files/online/wrpro/us/688.htm#o688

More information:
http://www.forumplanet.com/gamespyarcade/topic.asp?fid=1554&tid=508637

WinGate Proxy

For help configuring Wingate visit
http://wingate.deerfield.com/support/

[Posted: May-09-2005 11:58 EST -  (Link)]