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Halo Custom Edition Article

General Troubleshooting

If you are having problems with your installation of Halo CE before you try anything else review these troubleshooting tips: (note: these are tips and guidelines only so use at your own risk)


Was it Working?:
Was the game working before?  If so then something has changed on your PC. Software does not degrade, corrode or go bad by itself. If the game was working before then something has changed and most likely YOU changed it.

  1. Did you Install other software?
  2. Did You Delete any files? 
  3. Has your PC been infected with a virus?
  4. Has you PC been infected with Spyware/Adware?
  5. Did you update any drivers, in particular video drivers?
  6. Are you running any programs while running Halo CE?
  7. Have you installed any new halo CE maps?
  8. Did you install any new Hardware?
  9. Are you have any Hardware errors or problems? 
The following are some things to look for in order of occurrence:

Anti-Virus Software:
Be sure that your anti-virus software virus definitions are current. Run a full system scan and correct any problems it finds. If you do not have anti-virus software GET IT.

Spyware/Adware:

Be sure your anti-spyware/adware software definitions are current and run a full system scan. If you do not have an anti-spyware/adware program get one.  I can recommend AdAware by lavasoft www.lavasoft.nu the personal version is free for personal use.  There are others.

Video Card Drivers:
Be sure that your video card is supported by Halo CE see: What Video Cards are supported by Halo CE? and Known video-related issues with Halo.   Check to be sure that you are running the latest video drivers from the video card manufacturer. Check the manufacturers website for known problems with the version of the video drivers ou are running. Update the drivers as required.

Other Programs Interfering:
Some programs can cause Halo to crash if you run them at the same time. Some versions of Xfire and certain video cards are known to cause Halo CE to crash and generate a "Gathering Exception" error.  Before starting Halo CE turn off all other programs; Turn off your MP3 player, Turn off Xfire,  Turn off your Instant messenger (AIM, AOL, MSN, Yahoo). Before running Halo CE Turn off all programs not absolutely needed to run the operating system.

Did you Install other software?
Make a list of the other software you installed since the game last ran correctly.  Try uninstalling the software programs one at a time to see if one of them has caused the problem. If you are running Windows XP you can use the Windows system restore function to restore your PC to the state it was in when Halo CE last ran properly. See Microsoft's Knowledge base article on using the System Restore function

Did You Delete any files? 
You may have deleted required system files necessary for the operation of the Halo CE program.  If you have not emptied your Recycle Bin then try restoring the files. In particular any files that were in the "C:\Program Files\Microsoft Games\Halo Custom Edition" folders and sub-folders. 

Certain Custom Maps:
Since Halo CE can support user created maps there is no guarantee that errors have not been introduced into the design of any user created map.  The Halo Maps website does not perform extensive testing of maps we host.  For the details of our testing see: How We Test Submitted Maps.  Some maps can have errors and can cause the game to crash either at startup or during game play, generating a "Gathering Exception" error.  If the map cuses an exception while you are playing that particular map then play a differnt map or contact the map author directly (do not contact Halo Maps there is nothing we can do).

If  Halo CE generates an exception during startup then to troubleshoot a map problem first remove all custom maps from your map folder. (place them into another folder)  

Your map folder should only contain. The following files:

beavercreek.map
bitmaps.map
bloodgulch.map
boardingaction.map
carousel.map
chillout.map
damnation.map
dangercanyon.map
deathisland.map
gephyrophobia.map
icefields.map
infinity.map
loc.map
longest.map
prisoner.map
putput.map
ratrace.map
sidewinder.map
sounds.map
timberland.map
ui.map
wizard.map

Be sure that all the standard maps are the original maps and have not been modified in any way.  Restart Halo CE.


Hard Drive space:
Be sure you have adequate hard drive space before running Halo.  If you run out of hard drive space the program (and others) may crash. Have at leaset 25-70MB free at a minimum.

Hard Drive Errors:
Verify that your hard drive does not have errors.  If you are running Windows 2000 or Windows XP:
  1. Open "My Computer" or Explorer and right-click on the "C:" Drive  (or the drive you have Halo CE installed on)
  2. Select "properties". 
  3. Select the "Tools" Tab and click "Check Now:
  4. On the "Check Disk" options dialogue box check: Automaticly fix file system errors and Scan for an attempt recovery of bad sectors. Then click Start.
  5. You will be asked if you want to schedule the check disk when you next restart the computer. Click Yes.
  6. Close all programs and restart your computer
Depending on the size of your Hard Drive The check disk program may take some time to run.  Watch for errors. If you are running Windows 98 or ME then you should run Scandisk.



Reinstalling the program
If you believe your installation of Halo CE has been corrupted, copy your custom (only) map files from your map folder (C:\Program Files\Microsoft Games\Halo Custom Edition\maps\) into a temporary folder on your hard drive. Be sure you have a copy of the Halo CE installation program halocesetup_en_1.00.exe if not download it from here: Halo Custom Edition Game

Go to Control Panel>Add or Remove Programs and uninstall "Microsoft Halo Custom Edition". Then manually delete the Halo CE program directory (typically C:\Program Files\Microsoft Games\Halo Custom Edition\). This will not delete your profiles and saved games (Typically stored under C:\Documents and Settings\[username]\My Documents\My Games\ Halo Custom Edition), however you can also delete them if you want to remove all traces of Halo CE. Reboot once then reinstall Halo CE.

Start Halo CE and verify that the program runs properly with the standard maps.
Copy the custom maps back into the map folder (C:\Program Files\Microsoft Games\Halo Custom Edition\maps\) If after trying each of these items your program is still not functioning properly there may be more wrong with your computer than can be covered in this guide such as a corrupted Windows installation, hardware issues such as bad memory or bad blocks on the hard drive.

[Posted: Aug-21-2006 17:42 EST -  (Link)]